Frequently Asked Questions

Got questions? We've got answers! Here are the most common questions from our Savage Bandits community.

Orders & Shipping

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. We also offer expedited (2-3 days) and express (1-2 days) options. Orders over $75 ship free!

Q: Do you ship internationally?
A: Currently we ship within the United States only. Check back - we're working on expanding!

Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships.

Q: My order hasn't arrived yet. What should I do?
A: First, check your tracking information. If it's been longer than expected, contact us at [your email] and we'll investigate.

Products

Q: Are your tumblers dishwasher safe?
A: We recommend hand-washing only to preserve the design and insulation quality. They're built tough, but hand-washing keeps them looking their best.

Q: What size are the tumblers?
A: Our stainless steel tumblers are 20 oz (600 ml) - perfect for keeping your drinks at the right temperature all day long.

Q: Do tumblers come with lids and straws?
A: Yes! Each tumbler includes a secure lid and metal straw.

Q: How do I care for my Western apparel?
A: Machine wash cold, tumble dry low. Check individual product pages for specific care instructions.

Q: What if I need a different size?
A: No problem! Contact us for an exchange. See our Returns & Exchanges policy for details.

Returns & Exchanges

Q: What's your return policy?
A: We offer 30-day returns on unworn, unwashed items in original condition. See our full Shipping & Returns policy.

Q: How do I return an item?
A: Contact us at [your email] with your order number, and we'll provide return instructions.

Q: Do I have to pay for return shipping?
A: Return shipping is the customer's responsibility unless the item is defective or we made an error.

Q: How long does it take to get my refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days.

Account & Payment

Q: Do I need an account to order?
A: Nope! You can checkout as a guest. But creating an account makes reordering easier and lets you track orders.

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and PayPal through our secure checkout.

Q: Is my payment information secure?
A: Absolutely. We use Shopify's secure, encrypted checkout system to protect your information.

About Our Products

Q: Where are your products made?
A: Our products are sourced from quality manufacturers. Specific origin information is available on individual product pages.

Q: Can I request custom designs?
A: We love custom ideas! Contact us at [your email] to discuss custom or bulk orders.

Q: Do you offer wholesale pricing?
A: Yes! Email us at [your wholesale email] for wholesale inquiries.

Still Have Questions?

Can't find what you're looking for? We're here to help!

Contact us: [your email]
Hours: Monday-Friday, 9am-5pm MST

We typically respond within 24 hours. Saddle up and reach out - we're happy to help!